Top 10 frequent answers on the 'what' and 'why' of Team Portal

Q: What is Team Portal?
A: The Team Portal is a web-based service that allows you to create a workspace with projects, assigned members and a place for sharing documents and other resources, all in one place. The solution features an invaluable set of tools to anyone in a task-based working environment: document sharing, member lists, Gantt lists, discussion board, communication and more. Virtually all tasks and work can be viewed as being a project, and the Team Portal is therefore an excellent service for everyone, in any role, function or line of work.

Q: What is a workspace?
A: A workspace is your personal Team Portal dashboard, where you manage your account, create and modify projects and invite contacts to your projects.

Q: Does Team Portal include search functionality?
A: Yes Team Portal uses Microsoft SharePoint’s powerful text-based search feature that helps you find documents and information fast

Q: How do I invite users to join my project on Team Portal? Is the site secure?
A: With Team Portal you get an easy-to-use dashboard that simplifies the task of adding and managing users and user roles in your projects. The project is password protected and new users can be invited by e-mail to create an account to access your project site.

Q: What are the advantages of a hosted project management tool vs. one that is on an in-house server?
A:

• No hardware investment, i.e. lower costs
• No software to download - ready to start from the word go
• No IT resources - Anyone who has used a Web program like Hotmail can use it
• Faster deployment
• Pay as you go, pay as you grow!

Q: How long does it take to setup my Team Portal account?
A: It only takes a few minutes to sign up and get started on your 30 day trial account.

Q: Can I ask users outside of my organization to participate in my Team Portal site?
A: Yes, this is one of the main benefits of using a hosted project management solution like Team Portal. You invite any user you like by just typing their e-mail address and assigning them a role in your project.

Q: Is there any IT requirements or downloads required to set up my Team Portal site?
A: No. You do not need to download any code or plan for any IT support. Simply complete the on-line signup process and provide us your current and correct email address. Once you have successfully signed up and your site has been provisioned, we will send a confirmation to the email address you provided.

Q: Is technical support available during the 30-day trial period?
A: Yes, as a subscriber you get the normal support.

Q: How secure is Team Portal?
A: Team Portal security measures provide firewall protection, intrusion detection, multiple anti-virus engines and web-publishing rules. The Team Portal operation center team tests and deploys software updates in order to maintain the highest level of security and software reliability. Software hot-fixes and service packs are tested and deployed based on their priority and level of risk. Security related hot-fixes are rapidly deployed into the environment to address current threats. A comprehensive software validation activity ensures software stability through regression testing prior to deployment.

Q: Can more than one person use the same login?
A: If the users sharing that login will have the same permissions and there is no fear of them sharing a password, then yes. Otherwise, this is discouraged.

Q: How many files can I upload?
A: There is no restriction in place except that any storage consumed beyond that provided by the base offering may have an additional monthly charge associated with them. There’s also a 50MB restriction on single file size.

Team Portal is the easy way
to organize work and stay
in control.

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